General Questions
Are you an Authorized Dealer?
Yes! The Decora Company only carries brands that we are 100% authorized distributors for. We are the exclusive distributor of San Marco and Pennelli Tigre products in the US. This means you get the FULL Warranty and professional technical support.
What is Venetian Plaster?
After reading the many online articles about venetian plaster it certainly is confusing. In the traditional sense venetian plaster is a plaster made from slaked lime, marble dust, water and potentially a few other particles like sand or mica; and is totally VOC free and environmentally friendly. Lime venetian plaster also naturally inhibits mold growth and repels insects due to its slightly higher pH value from the lime inside.
Venetian plaster was first invented in the Venice region of Italy hundreds of years ago and is still used extensively today. The plaster we sell comes pre-mixed and ready for application. It is typically applied with a stainless steel trowel in two to three coats. After drying venetian plaster is essentially a stone veneer on your wall which exhibits the look and feel of marble or other stone. Venetian plaster is elegant and beautiful and exudes luxury.
How to find the color charts?
Each product has an associated color chart. The color chart is located under the Download section of the Document table at the bottom of the product page, or is inserted as an image below the main image of the product can at the top of the page. Please select a color and note it within the "Notes" section on the shopping cart page.
Do you custom match colors?
Yes! Please call or email with your custom color information and we will match. Matching Venetian Plaster colors is not easy, but can be done with about 90% accuracy. It typically takes us 1-2 days to custom match a color.
Do you offer a discount if I am purchasing large quantities?
Yes, if you are a contractor or regular user of our products and order significant quantities we can offer you a discount. Please contact us at info@thedecoracompany.com for details.
Questions about our Price Match Guarantee?
Please visit our Price Match Guarantee page.
Is it safe to purchase online?
Yes. Checkout runs on Shopify’s secure, PCI-compliant platform over HTTPS — your card details are encrypted in transit and we never see or store them.
How do I know if an item is in stock?
Each product page shows availability for the size you select. If something you need is out of stock, email us at info@thedecoracompany.com and we’ll tell you when it’s back or suggest the closest alternative — and if we can’t find one, we’ll refund you in full.
Want to buy an item that is not on our website?
If there is something you want to purchase from any of the manufacturers we have on our website, we will happily sell it to you for the best price guaranteed. Simply email us at info@thedecoracompany.com with what you want to purchase and one of our staff will give you the best price possible and details on how to pay.
Warranty Questions?
The great news is since we are an authorized dealer for all products we carry, you will receive the full warranties for everything that you purchase from us.
Do you have a catalogue?
Our website is designed to be our online catalog. We try to add products regularly to give you the best possible selection. That makes it hard for us to keep a printed catalog current.. If you are unable to find what you are looking for please call or email us at info@thedecoracompany.com. We will do our very best to promptly answer your query.
How much product do I need?
Coverage is listed on every product page. As a guide: Stucco Veneziano, 1kg covers 16–25 sq ft in 3 coats on smooth surfaces (7–10 sq ft on rough); Marmorino Classico, 1kg covers 3–4 sq ft in 2 coats; Cadoro and Marcopolo Luxury, 1 litre covers 40–60 sq ft; Continuo Decor kit covers 30–40 sq ft. Measure your wall area and round up — it’s better to have a little extra from the same batch than to run short.
I’m a beginner — which product should I start with?
Stucco Veneziano. It’s an acrylic plaster, so it’s forgiving, burnishes well, and is the easiest of our Venetian plasters to learn on. If you want the authentic lime finish, Marmorino Classico is the classic — but it takes more practice.
Acrylic or lime — what’s the difference?
Stucco Veneziano is an acrylic Venetian plaster: easier to apply, more forgiving, high-gloss finish. Marmorino Classico and Fenice are true lime plasters: the traditional material, matte-to-satin, VOC-free, and they need more skill. Both are genuine Venetian plaster — the choice is about finish and experience, not quality.
Can I see the colours before I buy?
Yes. Every product has a colour chart under the Download section of the Document table at the bottom of its page. For the closest match to real life, order a sample — Marmorino Classico has an 8×8 sample at $38.95. Note the colour note on every product page: screen colours vary, so a chart or sample is the reliable guide.
What tools do I need to apply it?
A stainless steel trowel is the essential tool, plus the primer for your product (listed on each product page under Technical Data). We stock Pennelli Tigre professional tools — the same brand our installers use.
Do you offer training or classes?
Yes — we run Venetian plaster classes at our training center in Madison, Wisconsin. See our Classes page for dates.
Need to Contact Us?
Please visit our Contact Us page.
Order Questions
Where are you located and can I pick up my Order from your office?
Our warehouse is located in Madison, Wisconsin — 6116 Darlin Dr, Suite A, Dane, WI 53529. If you wish to arrange shipping or pick up the order please order online as usual, then send us an email stating you would like to pick it up and we will notify you when your order is ready which is usually 1-2 business days if your item is in stock, and where the item is located.
How can I place an order?
Ordering Online: Find a product you would like to purchase and click on the ‘Add to Cart’ button. Now click ‘Checkout’. If you are ordering more than one product, add all the items that you wish to purchase in the cart. Once you are done click on ‘Checkout’. If there were any options, colors or upgrades that you missed, one of our customer service staff members will contact you either by email or phone.
Ordering by Phone: Our friendly, knowledgeable staff will be happy to help you select your product and any accessories whilst keeping in mind your individual needs. Our top brands and competitive prices ensure that you'll be completely satisfied with every TheDecoraCompany.com phone purchase you make. You can even order the tools you want online, then give us a call and we'll add on any additional items that you want!
Ordering by Email: If you want to place your order through email, send us a message to info@thedecoracompany.com and one of our staff members will get back to you quickly with a total price including shipping. Please include the product in mind using a link, SKU or name. Also add the color, as well as any options or upgrades that you might desire.
When will I be contacted to confirm my order?
A Decora representative will email you prior to the shipping of your order, informing you of order status. If your item has options which were not specified when you placed your order, we will mention these and wait for your response. Otherwise for all normal orders we will send you a confirmation that your order has been accepted and reach out to you again once your order has shipped.
How do I check the status of my order?
As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step.
What if my order is damaged?
If your order arrives damaged, please let us know at info@thedecoracompany.com and we will get a new product shipped to you ASAP. Please read the DAMAGED ITEMS section of your Shipping Information Page.
Shipping Questions
Can you ship to a P.O. Box?
At this time, we are unable to ship to P.O. Boxes.
How long will my order take to arrive?
Delivery usually takes 2-4 business days from when your order ships. We’ll email you tracking as soon as it leaves our warehouse, so you can follow it to your door.
Is shipping free?
Free shipping on orders over $395.
Do you ship outside the US?
Yes, we ship internationally. Shipping prices are calculated and shown to you at checkout before you complete your order.
Can I return tinted paint?
Tinted and custom-mixed products can’t be returned, so please double-check your colour choice before ordering — a colour chart or sample is the reliable guide.
Questions about Shipping and Returns?
Free shipping on orders over $395. Delivery usually takes 2-4 business days. Tinted and custom-mixed products can’t be returned; other returns may carry up to a 25% restocking fee. Please see our Shipping and Returns pages for full details.